Shipping & Returns

Shipping Policies

 

When you place an order, OneOFFICER.com will estimate shipping and delivery dates. These dates are based on product availability and payment processing time. One OFFICER does not begin processing your order until all the information for full payment and authorization is received. For in-stock items, One OFFICER prioritizes the prompt shipment of your merchandise by making it our goal to ship your order within 48 hours of its placement, excluding weekends and holidays. For items on back order, OneOFFICER.com orders your product(s) directly from the manufacturer and will ship your merchandise as soon as it is received. In case of a back order, we will provide you with an approximate shipping time immediately. Free shipping promotions apply to states in the U.S., excluding Hawaii and Alaska.

 

The exact shipping cost of your order will be automatically calculated before finalizing your payment. If you require Next Day / Overnight or any other special shipping requests, please contact our customer service department at Sales@oneofficer.com for a price quote.

 

One OFFICER does not ship any orders Internationally.

 

Return Policies

If you are not satisfied with your purchase, OneOFFICER.com will be glad to refund or exchange any new and unused (non-defective) merchandise within 30 days of receipt. All products must be packed in the original, unmarked manufacturer packaging including all parts, accessories, manuals, documentation and registration that shipped with the product. One OFFICER will asses a 15% restocking fee for any returned merchandise. All charges related to the return of any item(s), including shipping charges, remain the responsibility of the customer. You may return your product(s) after acquiring authorization from One OFFICER. To obtain a Merchandise Return Authorization Number, please contact us via e-mail prior to returning merchandise.

 

Original shipping charges are not refundable unless you received an item in error. For orders that initially received FREE DELIVERY, OneOFFICER.com DID incur shipping charges. This means that normal shipping costs were included in the standard price of your purchased product(s). If you choose to refund any item(s) in which FREE DELIVERY was applied, the normal shipping costs of the product(s) will be deducted from the your refunded payment.

 

Please note that One OFFICER is not responsible for any damage incurred during shipping. We recommend that you inspect the merchandise directly upon delivery, and if physical damage is detected, you must obtain a note from the driver recording the damage at the time of merchandise acceptance. You must also contact the shipping carrier immediately after noting the damage in order to file an insurance claim. If assistance is needed in the claiming process, One OFFICER will be happy to help.

OneOFFICER.com strives to make the exchange process for our customers simple and hassle-free. If a customer returns merchandise within 10 days of the original purchase and the return is a result of an error concerning an incorrect item, One OFFICER will pay the return shipping costs and promptly ship out the correct item. In order to return any item(s) please contact One OFFICER by email to receive a Merchandise Return Authorization Number. Please note that OneOFFICER.com reserves the right to refuse any products shipped without a personally issued return authorization number. All Special or Custom orders are on a Final Sales Basis and will not be Returnable.

 

Authorization for return of all merchandise will be denied if the product is delivered by any shipment carrier other than UPS or FedEx. If you deliver your returned merchandise through an alternative carrier, One OFFICER recommends that you entail the manufacturer’s warranty service from their field warranty service centers for your own protection, unless otherwise stated in writing from One OFFICER. All returned products are subject to inspection before a return credit can be approved. We are not responsible for returned items lost in transit.

 

You may cancel an order at any time prior to processing. Unfortunately, we are not able to cancel orders once they have been shipped.